I honestly do not know how to rate the service we received. The initial meeting was great and we paid for our service on the spot. Then we were told a technician would be out, yet we saw no sign that someone had been to our house. I had to contact you to see if someone had been out to our house. There really needs to be some form of communication you leave once servicing a property. I haven't seen activity, so I assume our service worked:)